Tour Code: JO09
Duration: 9 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1) Round-trip international flight from New York City/ Los Angeles to Japan
【(San Francisco Or San Jose) / Seattle / Washington / Boston / Chicago / Houston / Las Vegas--Depart Need US$300 More】
【Atlanta / Austin / Charlotte / Dallas / Denver / Detroit / Memphis / Miami / Milwaukee--Depart Need US$500 More】
【Oklahoma City / Philadelphia / Phoenix / Portland / Sacramento / San Antonio / San Diego--Depart Need US$500 More】
2) Ground transportation between the cities ( BY BUS )
3) Hand-picked 3-4-star hotel accommodations with daily ABF【Single Supplement: US$ 699.00】
4) Sightseeing admission fees as listed on the agenda
5) Food as specified on the itinerary (B-breakfast L-lunch D-dinner X-no meal)
Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.
6) Special cultural programs as listed in different cities as specified in the schedule
7) Professional English speaking local tour expert
8) All tax and fuel surcharge
1) Travel insurance
2) Any personal expenses
3) Tour Extensions and Optional programs
4) A mandatory service charge of USD$140 per person is required and payable to the tour guide on the first day of arrival
5) China visa fee US$190 per person ( Only If You Choose China Extensions )
Tour Extensions( Pre-Tour Only)-(Choose before the trip):
1): Shanghai-Suzhou-Wuxi-Hangzhou 7 Days 6 Nights Luxury GuidTours View Itinerary Click Here
Price: US$999.00
Single Supplement: US$ 450.00
Gratuity: US$ 90.00
Included:
*Air Ticket change fee & fare difference from the original itinerary
*Sightseeing admission fees as listed on the agenda,
*Food as specified on the itinerary
*Guided Sightseeing Luxury Tour
*Ground transportation
*Hand-picked 4-5 star hotel accommodations with daily ABF
*Special cultural programs as listed in different cities as specified in the schedule
*Professional English speaking local tour expert in each destination city
2): Beijing-Shanghai-Suzhou-Wuxi-Hangzhou 9 Days 8 Nights Luxury GuidTours View Itinerary Click Here
Price: US$1499.00
Single Supplement: USD 700.00
Gratuity: US$ 110.00
Included:
*Air Ticket change fee & fare difference from the original itinerary
*All China domestic flights and ground transportation
*Food as specified on the itinerary
*Guided Sightseeing Luxury Tour
*Sightseeing admission fees as listed on the agenda
*Hand-picked 4-5 star hotel accommodations with daily ABF
*Special cultural programs as listed in different cities as specified in the schedule
*Professional English speaking local tour expert in each destination city
3): Hiroshima 2 Days – 1 Night, Including Shinkansen (Japanese Bullet Train) View Itinerary Click Here
Japanese Bullet Train "Shinkansen": Hiroshima to Osaka
Price: US$599.00
Single Supplement: US$ 150.00
Gratuity: US$ 20.00
Included:
*Air Ticket change fee & fare difference from the original itinerary
*Ground transportation Including Shinkansen (Japanese Bullet Train)
*Food as specified on the itinerary
*Guided Sightseeing Luxury Tour
*Sightseeing admission fees as listed on the agenda
*Hand-picked 4 star hotel accommodations with daily ABF
*Special cultural programs as listed in different cities as specified in the schedule
*Professional English speaking local tour expert
Itinerary:
Day 1. Arrive in Hiroshima (No Meal)
Upon arrival into Hiroshima Airport you will be met by the tour guide and transferred to the hotel. Meet and greet with free shuttle bus service: 9:00a.m. until 11:30p.m. Private vehicle transfer/drop off service option: $100-$200 per person per ride (minimum 2 passengers).
Overnight: Hiroshima Airport Hotel, Hiroshima
Day 2. Hiroshima - Osaka (Breakfast)
This morning start the journey to Miyajimaguchi by coach then board a boat travelling to the majestic Miyajima Island, otherwise known as Itsukushima, or Divine Island. A landmass hailed as one of Japan’s most beautiful landscapes. Disembark and discover the natural and cultural treasures of the UNESCO World Heritage-listed island for 45-minutes with your guide. See the shimmering Itsukushima Shrine then revitalize with a delicious lunch in a local eatery (not included). Reboard the boat and cruise back to Hiroshima to reflect on the heartbreaking history of the region. Take a moment of contemplation at the Hiroshima Peace Memorial Park, a historical site near to where the atomic bomb exploded. See exhibitions that articulate the destruction the bomb caused and marvel at the city’s regenerative recovery. Finally, board a bus to the Atomic Bomb Dome (Genbaku Dome), a skeletal structure that miraculously survived the 1945 attack. Return to the train station for the exhilarating return journey to Osaka on the bullet train, where the extension tour concludes and you meet the rest of the tour group.
Optional Programs-(Choose before the trip):
Remarks: If you book the optional tour in Japan, it will be back to regular price for 20% more.
1) Day4-Kyoto City Highlight Tours with Lunch(Min.10 participants): US$120 View Itinerary Click Here
Tour duration: 09:00AM - 05:00PM
Highlights:
*Kinkakuji Golden Pavilion (金閣寺 )
*Kiyomizudera (音羽山清水寺)
*Arashiyama Bamboo Grove (竹林の道)
*Gion Geisha District (祗园kyotokanko.co.jp)
*Kinkakuji (Golden Pavilion) is a Zen temple in northern Kyoto whose top two floors are completely covered in gold leaf. Formally known as Rokuonji, the temple was the retirement villa of the shogun Ashikaga Yoshimitsu, and according to his will it became a Zen temple of the Rinzai sect after his death in 1408. Kinkakuji is an impressive structure built overlooking a large pond, and is the only building left of Yoshimitsu's former retirement complex. It has burned down numerous times throughout its history including twice during the Onin War, a civil war that destroyed much of Kyoto; and once again more recently in 1950 when it was set on fire by a fanatic monk. The present structure was rebuilt in 1955.
*Kiyomizudera (Pure Water Temple) is one of the most celebrated temples of Japan. It was founded in 780 and remains associated with the Hosso sect, one of the oldest sects within Japanese Buddhism. In 1994, the temple was added to the list of UNESCO world heritage sites. Kiyomizudera stands in the wooded hills of eastern Kyoto and offers visitors a nice view over the city from its famous wooden terrace. And the many shops, restaurants and ryokan in the area have been catering to tourists and pilgrims for centuries. Products on sale range from local specialties such as Kiyomizu-yaki pottery, sweets and pickles to the standard set of souvenirs.
*The Arashiyama Bamboo Grove is one of Kyoto's top sights and for good reason: standing amid these soaring stalks of bamboo is like being in another world. You can access it directly from the main street of Arashiyama, a little to the north of the entrance to Tenryu-ji Temple, but it's best paired with a visit to that temple (exit the north gate, take a left and you'll be in the grove in no time). There’s just one main path through the grove, which leads slowly uphill. Once you get to the top of the hill, the entrance to the sublime Okochi-Sanso Villa is right in front of you (go in, you won't regret it).
*Gion is a district of Kyoto, Japan, originally developed in the Middle Ages, in front of Yasaka Shrine (Gion Shrine). The district was built to accommodate the needs of travelers and visitors to the shrine. It eventually evolved to become one of the most exclusive and well-known geisha districts in all of Japan. The geisha in Kyoto do not refer to themselves as geisha; instead, they use the local term geiko. While the term geisha means "artist" or "person of the arts", the more direct term geiko means essentially "a woman of art".
2) Day5-Bullet Train & Subway/Railway Experience (Min.10 participants):US$220 View Itinerary Click Here
11:00 AM - 05:00 PM (included 3 hours Train)
*After Breakfast, enjoy more free time in Kyoto, take the afternoon train to Toyko, recommend the most famous Railway lunch bento box at Kyoto Station, where you will travel to Tokyo on the" Shinkansen" - Japanese Bullet Train, and enjoy more free time in Tokyo.
*Japanese trains and subways are very clean and modern and are amazingly punctual. Take on the super-efficient Shinkansen or Bullet Train (tourist class reserved seat) at the speed of up to 186 mph or 300 km per hour from Kyoto to Tokyo and arrive in the metropolis in less than 3 hours!
* Transfers on both ends from Kyoto to Tokyo are included
.
3) Day6-Tokyo City Excursion with lunch(Min.10 participants): US$120 View Itinerary Click Here
Highlights:
*Tsukiji Fish Market
*Tokyo Imperial Palace
*Sensoji
*Shibuya-ku
*Kabukicho
*Tsukiji Fish Market - It is said that "Uogashi" or a riverside fish market dates back to the 16th century, the beginning of the Edo period. Tokugawa Ieyasu, the first Tokugawa shogun and builder of Edo as is now Tokyo, invited fishermen from Tsukudajima, Osaka and gave them a privilege for fishing in order to let them supply seafood to Edo Castle. The fishermen purveyed fish to the Castle and sold the remains near the Nihonbashi bridge. It was the origin of Uogashi.
*The Tokyo Imperial Palace (Imperial Residence) is the primary residence of the Emperor of Japan. It is a large park-like area located in the Chiyoda ward of Tokyo and contains buildings including the main palace, the private residences of the Imperial Family, an archive, museums and administrative offices. The actual Tokyo Imperial Palace buildings are located within the grounds of what was Edo Castle, which is said to be the most expensive square kilometer in the world. Many of Edo Castle's moats, defensive walls, gate houses and turrets still remain. The term Kokyo literally means the Imperial Residence
*Sensoji, also known as Asakusa Kannon Temple, is a Buddhist temple located in Asakusa. It is one of Tokyo's most colorful and popular temples, and one of its most significant. Formerly associated with the Tendai sect of Buddhism, it became independent after World War II. Adjacent to the temple is a five-story pagoda, Shinto shrine, the Asakusa Shrine, as well as the Nakamise-dori (Nakamise Shopping Street) - a brightly-colored thoroughfare of food vendors and souvenir stores that leads to Asakusa Kannon Temple.
*Shibuya-ku is a shopping and eating district popular with a lot of young Tokyoites. It's within walking distance from two other large shopping districts - Omotesando and Harajuku. Shibuya deserves a prize as the district with more two-story televisions than any other area in the world. Most of the action in Shibuya is in the hectic blocks to the northwest of the JR station. The best place to get oriented is the Hachiko exit, which opens onto the famous five-way "scramble crossing" under the giant video screen.
*Kabukicho is an entertainment and red-light district in Shinjuku, Tokyo, Japan. Kabukicho is the location of many host and hostess clubs, love hotels, shops, restaurants, and nightclubs, and is often called the "Sleepless Town" . The area has many movie theaters and is located near Shinjuku Station, Seibu Shinjuku Station, and several other major railway and subway stations.
4) Day7-Mount Fuji Excursion with Lunch(Min.10 participants): US$150 View Itinerary Click Here
Tour duration: 08:30AM - 06:00PM
Highlights:
* (忍野八海www.vill.oshino.yamanashi.jp)
*Mt. Fuji 5th Station (五合目www.mt-fuji.co.jp)
*Hakone Ropeway(駒ヶ嶽ロープウェー www.hakoneropeway.co.jp)
*Cruise on Lake Ashi (蘆ノ湖の遊覧船www.hakone-kankosen.co.jp)
*Mt. Fuji 5th Station: The bus will head up to the 5th Station along the Subaru Line. The 5th Station is situated at 2,300 meters (7,546 ft) above sea level. At this height, participants will be amazed at spectacular, breathtaking views from above the clouds.
*Oshino Hakkai: It is a touristy set of eight ponds in Oshino, a small village in the Fuji Five Lake region, located between Lake Kawaguchiko and Lake Yamanakako on the site of a former sixth lake that dried out several hundred years ago. The eight ponds are fed by snowmelt from the slopes of nearby Mount Fuji that filters down the mountain through porous layers of lava for over 80 years, resulting in very clear spring water that is revered by the locals.
*Lake Ashi Cruise: This crater lake along the southwest wall of the caldera of Mt. Hakone was formed by a powerful volcanic eruption nearly 3,000 years ago, and provides postcard views of Mt. Fuji towering 30 km northwest. Admire the superb view of Mt. Fuji from aboard a ship.
*Komagatake Ropeway: Take a 7-minute ropeway ride to the peak of Mt. Komagatake. A total of 50 minutes will be spent here, including time to walk around at the peak. Take a cableway ride up to the spiritual Hakone Shrine Mototsumiya (original shrine) that nestles at the mountaintop.
2019 Early Bird
View All Dates And Prices( Click Here )
Learn How To Book Online ( Click Here )
Price will vary based on the departure date and departure cities. All departure dates are 50% off. Additional $200 coupon is limited for the first 200 customers, Availability is limited to 20 seats per departure date.
All tour packages include the round-trip international flights from New York/Los Angeles to Japan.
Departure Cities with additional airfare:
【San Francisco / Seattle / Washington / Boston / Chicago / Houston / Las Vegas--Depart Need Additional US$300】
【Atlanta / Austin / Charlotte / Dallas / Denver / Detroit / Memphis / Miami / Milwaukee--Depart Need Additional US$500】
【Oklahoma City / Philadelphia / Phoenix / Portland / Sacramento / San Antonio / San Diego--Depart Need Additional US$500】
【 Select Your Desired Departure Date On The Calendar】
【 You Can Click The "Previous" Or "Next" Button On The Calendar To Select The Month And The Year】
【Click "Book Now" to navigate to the booking page】
【 You Can Choose Depart City When You Are Editing "Personal Information" 】
【 If You Have Coupon, Please Click The "Use Coupon" Option When You Are Checking Out -Need To Login Or Register First 】
【THIS IS A HOT DEAL PROMOTION; THE LOWEST PRICES ARE QUICKLY SOLD OUT- & SUBJECT TO CHANGES. 】
【ALL PRICES ARE IN USD.】
DEPOSIT POLICY:
1) Initial deposit: US$300.00/pp at the time of booking. US$300.00 pp is required after 2 weeks.
(The US$600.00 deposit count towards the final payment)
2) Final Payment: 180 days prior to the trip departure.
* Cancellation Policy:
180 days or above $300.00 (Initial Deposit)
90-180 days $600.00 (Full Deposit)
Within 30-90 days $600.00 + 30% of tour fare
Within 8-29 days $600.00 + 80% of tour fare
Within 7 days 100% of tour fare
Visa:
【JAPAN DOES NOT REQUIRE A VISA FOR USA, CANADA & MEXICO PASSPORT HOLDERS.】
Optional And Extension Programs:
*Since the seats are limited, We recommend you to choose those optional and extension programs with your booking together
(No Extra Deposit Payment).
Group Size:
【10-40 (each departure date)】
Upgrade To Business Class:( Before Final Payment)
【( only International round trip) Cost extra USD 5500.00/PP.】
3-4-Star accommodations:
Osaka Kyoto Tokyo | Osaka Castle Hotel or similar Mitsui Garden Hotel Kyoto Shijo or similar APA Hotel & Resort or similar |
International Air (*UTOVACATION reserve the right to confirm the airlines below)
☆ United Airline:
☆ American Airline:
☆ Delta Airline:
☆ Air China:
☆ Air Canada:
☆ Hainan Airlines:
☆ China Eastern Airlines:
☆ Cathy Pacific Airlines;
☆ China Southern Airlines;
☆ Xiamen Airlines;
☆ Beijing Capital Airlines;
☆ Sichuan Airlines;
☆ Hongkong Airline:
☆ Eva Air:
Remark:
1) We reserve the right to modify the itinerary if necessary subject to the local conditions.
2) Group tour min of 15 passengers
3) Price subject to change at the time of reservation
4) That for travellers under 12 years old is as follows:
Child between 2-11 years old | Infant under 2 years old share bed with adult |
100% of adult tour fare | $600(No own seat on the flight, No promotion applicable) |
5) Tour fare is based on American/Canadian adults (non-student group), twin share.
6)The hotels listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice, if unavailable. Multi-carriers/airlines are used for the group tour airfare. Once the group tickets are issued the airline information may be released by the group ticketing department about 30 days prior to trip departure. Uto vacation can reserve the right to issue tickets without prior notice.
7)If you choose the extension China Tours, you may need Chinese Visa service, you can apply it about 60-120 days prior to trip departure. If you choose to pay the visa application fee with your booking, we will contact you about 60-120 days prior to trip departure for your visa application.
8) Any deviations to other destinations and/or extensions are subject to a $150 change fee, plus any air fare difference---please call 1-855-526-1286 for detail information.
9) Reservation changes: changes to an existing reservation, whatever the cause, will incur a $50 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking. See airline name changes section for specific information. Replacing a travelling passenger with another travelling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
10) Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.
11) The 144-hour visa-free transit policy allows air passengers from 53 countries (including Canada&USA) to transit and stay for up to 144 hours (6 days) in Shanghai/Beijing/Guangzhou/Hong Kong/Taipei without a China VISA.
12) This tour might require some walking during sightseeing. Handicapped facilities are not up to the North American standard. We ask all passengers to be extremely careful of the small steps in the old shrines and temples.
JAPAN DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.
Japan is one of the most
popular travel destinations in the world. It is a unique blend of traditional
and modern, with many temples and buildings from the past co-existing with
modern achievements in architecture and technology.
Before Packing:
Check the weather of your destination a week before your trip to get to
know the clothes you'll need, which depends on the purpose of
this trip. Better to make a packing list to rank the items according to
the importance. Leave your keys, contact information and a copy of travel
itinerary to family or friends.
Japan Packing List:
We suggest you pack as light as possible. Pack smart! Leave more space to
make your trip comfortable and pleasant.
Essential Items:
Passport, Visa, Insurance Policy and other necessary travel documents. Air,
cruise or train tickets. A guide book or a phrasebook with English. Map of
places you are going to visit. Emergency card with your detailed contact
information consisting of full name, address, phone number, etc. Credit
card, Traveler's checks, and enough cash (Japanese Yen will be perfect!).
First-aid kit. Your medical record and medicines like vitamins, Pepto Bismol
and Imodium chew-able. Toiletries. Alarm clock or watch with an alarm. Pocket
tissues.
Clothing/Weather:
The casual outdoor clothes are highly recommended. A pair of comfortable
walking shoes. Socks, pants, and underwear. An umbrella and
waterproof coat will be strongly recommended because it often rains in
Japan, especially in the mountainous area, such as Mt. Fuji. Laundry bag. Bring
clothes according to in which season you are traveling.
Spring (Mar - May): Western suites, sports coats, jackets, sweater, long sleeve
shirts.
Summer (Jun - Aug):
T-shirts, skirts, sandals, caps, rain wear.
Autumn (Sep - Nov):
Western suits, jackets, sports coats, light woolen sweaters, rain wear.
Winter (Dec - Feb): Down
garment, overcoat, thick woolen sweaters, lined coats, cap, gloves and
cotton-padded shoes.
*Late March to early
April is historically the best time to view cherry blossoms, but we can’t
guarantee that they will flower on these dates as they are highly seasonal and
subject to climatic conditions.
*From June to August, it
is the best time to view fresh spring greens and enjoy the warm climate.
*The middle of November
through the end of Nov is the best time to see crimson leaves in Autumn.
Other Items/Electricity:
Camera and batteries. And
please do not forget the adapter for Japan if you have a three-prong plug.
Hotel Preferred Bedding Configuration
- Twin Room (two separate beds)
- Double Room (one bed)
*Requests are not guaranteed and are subject to each hotel's discretion and availability.
What Vaccinations do I need to Travel to Japan?
Based
on personal medical history and advice from the Public Health Agency of Canada,
the following vaccinations are recommended for travel to Japan:
The PHAC and WHO recommend
the following vaccinations for Japan: hepatitis A, hepatitis B, typhoid,
Japanese encephalitis, rabies, meningitis, polio, measles, mumps and rubella
(MMR), Tdap (tetanus, diphtheria and pertussis), chickenpox, shingles,
pneumonia and influenza.
Any of travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and Conditions. Please make sure that you read carefully before making any payment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login or Register your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to their passport. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.
Step 4. Make a deposit online
A Non-refundable, non-transferable deposit is required to secure the space. A full payment is required when booking if the package is a special on-sale product.
Step 5. Finalize the booking.
Final Payment
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment. Please carefully review your product pages for reference.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger's responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Form together to [email protected]/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month prior to departure.
Make the reservations. A Non-refundable, non-transferable deposit is required to secure the space. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit is non-refundable.
Travel Visa
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge.
All passenger cancellation or change requests must be confirmed in written form by email or fax including your reservation number, full name and date of travel, cancellations will only be accepted in writing.
Any cancellation of issued flight tickets before outbound departure (all the segments are unused) at the originally issued place would incur a penalty charge of CAD/USD 350.00 per ticket. No refund will be issued once travel has begun.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
All reservations, except where specified:
Number of Days Prior to Departure | Cancellation Penalty (Per Person) |
180 days or above |
$300 penalty |
90 - 179 days |
$600 penalty |
30 - 89 days |
$600 + 30% of tour fare as penalty |
8 - 29 days |
$600 + 80% of tour fare as penalty |
0 - 7 days |
100% of the tour fare as the penalty |
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority's order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By this signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time.
No refunds will be offered for Travel notices except for complete travel bans (Canada Travel Advisory Level 4) (USA Travel Advisory Level 4) which have occurred after the date of booking. Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered. Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger
Please note, any refunded amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered.
All reschedule tours are consider non-refundable; regular cancellation policy does not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
If for any reason, a passenger does not attend the scheduled daily activities during the tour, an additional supplement fee of 100USD per day will be applied. (Only applicable for China discounted tours)
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour.
Price Adjustments
After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada's goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification.
UTOvacation will do our best to notify you of any such changes before your departure (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities.
Tour Credits
UTOvacation on occasion may issue Travel Credits as either a reward or because of trip suspension.
Travel Credits may be used on any UTOvacation product except for Travel Visa’s or Flight ticket/First-class flight fare upgrades
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers.
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.
Baggage
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website.
Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
UTO Assurance
By purchasing
UTOvacation's Travel Assurance program, passengers may rebook/reschedule their
scheduled tour without penalty.
• UTOvacation's Travel Assurance Program must be purchased within 14 days of initial booking.
• UTOvacation's Travel Assurance program: reschedule/rebook up to 180 days before
departure $ 99 - $ 399 - $ 399
• UTOvacation's Travel Assurance program: reschedule/rebook up to 120 days before
departure $ 199 - $ 499 - $ 499
• UTOvacation's Travel Assurance program: reschedule/rebook up to 90 days before
departure $ 299 - $ 599 - $ 599
• Please note, upon purchasing UTOvacation's Travel Assurance program, you understand
that this program is non-refundable and non-transferable.
Please note, when
UTOvacation's Travel Assurance program is purchased, payments made by the
customer will first be applied to the UTOvacation's Travel Assurance program and
then to the remainder of the tour package.
Additional Notes
The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise.
All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason neither it is applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned.
UTOvacation reserves the right to cancel any booking/accommodation/flight arrangement if the customer fails to pay the compulsory tipping for the entire trip prior to departure date or the 1st day of arrival to the destination. (Please note, the tip is an industry-standard and is provided to the tour guides and bus drivers of the designated tours, to ensure our customers receive the best and high-quality service during the trip.)
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses cause by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests.
For children under 18 who will be occupying a bed, there will be an additional $100 supplement per child. Please note, this is only applicable China discounted tours or any trip that includes China discounter tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the airline company provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. If you request a better flight schedule, please check out the flight upgrade services we provide.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.
If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
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