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4 Star Hotels in China
(Please note: hotels for this itinerary will not be located in the city centre, hotels are normally located 10-35KM away from the city centre)

• Shanghai: Shanghai Koyal International Hotel/similar
• Suzhou: Holiday Inn Suzhou Huirong Plaza/similar
• Wuxi: Swiss-Bel Hotel Liyuan/similar
• Hangzhou: Merchant Marco Garden Hotel/similar
  

4 Star Hotels in Singapore

• Singapore: Furama City Centre/Similar

International Air (*UTOvacation reserve the right to confirm the airlines below):

☆ United Airline;

☆ American Airline;

☆ Delta Airline;

☆ Air China;

☆ Air Canada;

☆ Hainan Airlines;

☆ China Eastern Airlines;

☆ Cathy Pacific Airlines;

☆ China Southern Airlines;

☆ Xiamen Airlines;

☆ Beijing Capital Airlines;

☆ Sichuan Airlines;

☆ Hongkong Airline;

☆ Eva Air;

☆ Singapore Airline;

☆ San Francisco / San Jose Groups: Tour groups may depart from SFO and return to SJC, or depart from SJC and return to SFO.

Remark: 

1) We reserve the right to modify the itinerary if necessary subject to the local conditions.

2) Guaranteed departure with a minimum of 16 travelers.

3) Price subject to change at the time of reservation.

4) For travelers under 12 years old are as follow:

5) Tour fare is based on American/Canadian adults (non-student group), twin share.

6) As this is a sight-seeing and shopping tour, there are designated local shopping stops on this tour, and a minimum amount of time (60 mins) must be spent at each shopping site. However, there is no obligation to purchase anything. For those who are not very keen on shopping, visits to shopping sites should be treated as cultural learning experiences as all the products including jade, silk, tea, etc are deeply ingrained in the Chinese culture and well worth learning.

7)The hotels listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice, if unavailable. Multi-carriers/airlines are used for the group tour airfare. Once the group tickets are issued the airline information may be released by the group ticketing department about 30 days prior to trip departure. Uto vacation can reserve the right to issue tickets without prior notice.

8) For Travel Visa service：

* If you choose UTO’s Visa Application Service with your booking, we will contact you by email about 60-150 days prior to trip departure for your visa application. Please call 1-855-526-1286 for more information.

* Please note: A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information. If acquiring a visa on your own, the supporting documents will be provided from UTO Vacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee. 

9) Any deviations to other destinations and/or extensions are subject to a $150 change fee, plus any air fare difference---please call 1-855-526-1286 for detail information.

10) Reservation changes: changes to an existing reservation, whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and re-booking. See airline name changes section for specific information. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.

11) If for any reason, a passenger does not attend the scheduled daily activities during the tour, an additional supplement fee of $100 per person per day has to be paid. 

12) Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.

13) All tour extension & optional programs require a minimum of 10 participants to commence. UTOvacation reserve the rights to cancel the tour extension without prior notice. In the instance of cancellation, the tour extension or optional tours shall be refunded.

14) This tour requires some walking during sightseeing. Handicap facilities are not up to the North American standard. We ask all passengers to be careful of the small steps in the old shrines and temples.

This trip requires a Chinese Visa for USA & CANADA passport holders.

China Visa Fee Is $230 per person for American Passport holders.

• If you have selected the visa application service in your booking, we will contact you 60-90 days prior to trip departure for your application.
• A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information.
  
• If acquiring a visa on your own, the supporting documents will be provided from UTOvacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee.
• All information and requirements in regards to visa applications are available on Chinese Consulate's website. Applicants are required to bring their visa application along with all supporting documents. Please contact your local Chinese Embassy/Consulate directly if you apply for Chinese visa on your own.

Please call 1-855-526-1286 or email [email protected] for any inquiry.

Any of travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and Conditions. Please make sure that you read carefully before making any payment. 
Reservation 
Online Reservations 
Step 1. Visit UTOvacation website: www.utovacation.com, login or Register your account. (Learn how to book online Click Here) 
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to their passport. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.  
Step 4. Make a deposit online 
A Non-refundable, non-transferable deposit is required to secure the space.  A full payment is required when booking if the package is a special on-sale product.
Step 5.  Finalize the booking.  
Final Payment  
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment. Please carefully review your product pages for reference. 
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
Full or final payment is due 180 days before tour departure date.  Same as the travel documents including but not limited to a valid Passport (or copy), the Risk assumption waiver form with signature shall be collected as well by this date. Any failure to do so might result in trip cancelation, price increase, inflation surcharge or forfeiting your existing fund in your account.
Step 6. Trip Confirmation. 
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure. 
By booking your tour online with UTOvacation.com you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy.  You also confirm and agree that you understand that the deposit is non-refundable. 
Offline Reservations 
Step 1. Complete the reservation. 
Call 1-855-526-1286 to request Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger's responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Form together to [email protected]/416-251-7778  
Step 2. Finalize the booking. 
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference. 
Step 3. Trip Confirmation. 
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month prior to departure.
Make the reservations. A Non-refundable, non-transferable deposit is required to secure the space. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product. 
By booking your tour offline with UTOvacation.com, you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy.  You also confirm and agree that you understand that the deposit is non-refundable. 
Travel Visa  
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:

• Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
• Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here  
• Visa Application Form (Complete with signature and date)

*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee..

A Word About Tipping

For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team.  This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity. 

Infant/Baby
We don't take any infants or babies under 2 years old for any of our tours. 
Trip Cancellation and Eligible Refunds 
Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section. 
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge. 
All passenger cancellation or change requests must be confirmed in written form by email or fax including your reservation number, full name and date of travel, cancellations will only be accepted in writing. 
Any cancellation of issued flight tickets before outbound departure (all the segments are unused) at the originally issued place would incur a 100% penalty of per issued ticket. No refund will be issued once travel has begun. 
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure. 
All reservations, except where specified:

All refund-related processes will take around 6 to 8 weeks to process
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer). 
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation. 
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority's order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By this signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time. 
Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered.  Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger. 
 
Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer. 
All reschedule tours are considered non-refundable; regular cancellation policy does not apply.

Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.

No Show 
If for any reason, a passenger does not attend the scheduled daily activities during the tour, an additional supplement fee of 100USD per day will be applied. (Only applicable for China discounted tours) 
Shopping During your Tour 
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour.
Price Adjustments 
After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada's goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)
Tour Adjustments 
UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary. 
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification. 
UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed). 
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities. 
Tour Credits
UTOvacation on some occasions may issue Travel Credits as either a reward or because of trip suspension. 
Travel Credits may be used on any UTOvacation product except for Travel Visa’s or Flight ticket/First-class flight fare upgrades

• Travel Credits are not redeemable for cash
• Travel Credits will expire within a certain period. Please refer to the expiration date on your Travel Credit Invoice.
• Travel Credits may be used for more than one tour or destination

Please note: Travel credit will be applied should there be any cancellation/refund occurs if the tour/service has been paid by travel credit in the initial transaction. 

Travel Seat Arrangements 
Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins. 

Cruise Cabin

The cruise cabin number and or location is randomly assigned by the cruise line which is called the Guaranty Cabin in the special package. The cabin number will be available no later than 3 days before the cruise sailing date.

Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details. 

Reservation Adjustments 
Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable. 
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy. 
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers. 
There are no refunds for unused services. 

Travel Insurance 
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.  

Flight upgrade
Once we are done issuing your flight tickets, our ticketing department will send you an email to confirm the details in time. UTOvacation shall take no responsibilities if airlines change schedules or change routings afterwards and no refunds shall be commenced because of such alterations.  

Baggage 
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website. 
Please note, some destinations baggage is not included in the fair. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.

Tour Fare Includes 
Please refer to your tour itinerary for the most updated information 

Tour Fare Excludes

• Visa Application Fee
• Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc
• Optional Tours
• A Mandatory Service Charge & Tipping for guide, driver and restaurant waiters on tour or cruise are not included
• Any Items not listed in the itinerary
• Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority's order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of travel agents and incurred due to the tourist action violating the law.
• In the event of an “Act of God” and or Force Majeure, UTOvacation is not liable and reserves the right to remedy the situation as it sees fit.

UTO Assurance 

By purchasingUTOvacation's Travel Assurance program, passengers may rebook/reschedule theirscheduled tour without penalty.

• UTOvacation's TravelAssurance Program must be purchased within 14 days of initial booking.
• UTOvacation's Travel Assurance program: reschedule/rebook up to 180 days beforedeparture $ 99 - $ 399
• UTOvacation's Travel Assurance program: reschedule/rebook up to 120 days beforedeparture $ 199 - $ 499
• UTOvacation's Travel Assurance program: reschedule/rebook up to 90 days beforedeparture $ 299 - $ 599
• Please note, upon purchasing UTOvacation's Travel Assurance program, you understandthat this program is non-refundable and non-transferable.

Please note, whenUTOvacation's Travel Assurance program is purchased, payments made by thecustomer will first be applied to the UTOvacation's Travel Assurance program andthen to the remainder of the tour package.

Additional Notes 
The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise. 
All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.   
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned. 
UTOvacation reserves the right to cancel any booking/accommodation/flight arrangement if the customer fails to pay the compulsory tipping for the entire trip prior to departure date or the 1st day of arrival to the destination. (Please note, the tip is an industry-standard and is provided to the tour guides and bus drivers of the designated tours, to ensure our customers receive the best and high-quality service during the trip.) 
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests. 

Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.

Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.

Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the airline company provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. If you request a better flight schedule, please check out the flight upgrade services we provide.

Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account. If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.

Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.