OPTIONAL PROGRAMS (CHOOSE BEFORE THE TRIP STARTS): 

☆ Day 4: Fes by Night with dinner U$99/person

☆ Day 5: Sahara by Night with dinner U$99/person

☆ Day 7: Marrakesh by Night with dinner U$99/person

 POST TOUR EXTENSIONS: (Minimum participants are 10 passengers or more. If less than 10, there will be a FIT surcharge of 20% extra on top of the price per person)

1. Northern Morocco 3 Nights Extension Package Click Here to View Details

Price: U$599/person

Single supplement fee: U$300

Included:

- Air ticket change fee & fare difference from the original itinerary

- All connecting/domestic flights and ground transportation

- All transfers

- Guided sightseeing luxury tour 

- Sightseeing admission fees as listed on the agenda

- 3-night 5 stars hotel accommodations with daily breakfast

- Food as specified on itinerary 

- Special cultural programs as listed in different cities as specified in the schedule

- Professional English speaking local tour expert

2. Turkey 6 Nights Extension Package Click Here to View Details

Price: U$1099/person 

Single supplement fee: U$600   

Included:

- Air ticket change fee & fare difference from the original itinerary

- All connecting/domestic flights and ground transportation

- All transfers

- Guided sightseeing luxury tour 

- Sightseeing admission fees as listed on the agenda

- 6-night 5 stars hotel accommodations in Turkey with daily breakfast

- Food as specified on itinerary 

- Special cultural programs as listed in different cities as specified in the schedule

- Professional English speaking local tour expert

3. Dubai 5 Nights Extension Package Click Here to View Details

Price: U$999/person

Single supplement fee: U$500

Included:

- Air ticket change fee & fare difference from the original itinerary

- All connecting/domestic flights and ground transportation

- All transfers

- Guided sightseeing luxury tour 

- Sightseeing admission fees as listed on the agenda

- 5-night 5 stars hotel accommodations in Dubai with daily breakfast

- Food as specified on itinerary 

- Special cultural programs as listed in different cities as specified in the schedule

- Professional English speaking local tour expert

4. Jordan 5 Nights Extension Package Click Here to View Details

Price: U$1099/person

Single supplement fee: U$500                 

Included:

- Air ticket change fee & fare difference from the original itinerary

- All connecting/domestic flights and ground transportation

- All transfers

- Guided sightseeing luxury tour 

- Sightseeing admission fees as listed on the agenda

- 5-night 5 stars hotel accommodations with daily breakfast

- Food as specified on itinerary 

- Special cultural programs as listed in different cities as specified in the schedule

- Professional English speaking local tour expert

 FLIGHT DEVIATION SERVICE:  

Please contact us for details and pricing whenever you need 

 PRE & POST TRIP ACCOMMODATION SERVICE:

Please contact us for details and pricing whenever you need 

HAND-PICKED 4 & 5 STARS HOTEL ACCOMMODATIONS:

☆ Casablanca: Movenpick Hotel Casablanca or similar (5 Stars)

☆ Fes: Riad Authentic Palace & Spa or similar (5 Stars)

☆ Erfoud: Palm's Hotel Club or similar (4 Stars)

☆ Marrakesh: Riad La Vie or similar (5 Stars)

INTERNATIONAL AIR: (UTOvacation reserves the right to confirm the airlines below)

☆ United Airline ☆ American Airline ☆ Delta Airline ☆ Air Canada ☆ Lufthansa Airlines ☆ Jet Airways ☆ Lot Polish Airlines ☆ Tap Air Portugal ☆ Austrian Airlines ☆ KLM Airlines ☆ Alitalia ☆ Air France ☆ French Bee Airline ☆ Virgin Atlantic ☆ Vueling Airlines ☆ Air Caraibes ☆ Level Airline ☆ Norwegian Air Shuttle ☆ Iberia ☆ Air Italy ☆ Aeroflot ☆ Aer Lingus ☆ Finnair ☆ Swiss International Air Lines ☆ Scandinavian Airlines ☆ Brussels Airlines ☆ British Airways ☆ Turkish Airlines ☆ Ukraine Intl Airlines ☆ Royal Air Maroc ☆ Etihad Airways ☆ Egyptair ☆ Italia Trasporto Aereo ☆ Qatar Airways ☆ Royal Jordanian ☆ Emirates Airline ☆ Kuwait Airways

Morocco does not require a visa for USA & Canada passport holders. You must have a valid passport with at least one blank page.

Morocco, a North African country bordering the Atlantic Ocean and the Mediterranean Sea, is distinguished by its Berber, Arabian and European cultural influences. Marrakesh’s medina, a mazelike medieval quarter, offers entertainment in its Djemaa el-Fna square and souks (marketplaces) selling ceramics, jewelry, and metal lanterns. The capital Rabat’s Kasbah of the Udayas is a 12th-century royal fort overlooking the water.

Why visit Morocco

1. Travel to Morocco for the destination itself

Moroccan culture is a perfect blend of African, Arabic (or Moorish), and European influences. Naturally, the two most common languages in Morocco are Arabic and French (Spanish is also relatively common in the north). This European influence can be felt particularly in larger cities such as Casablanca, Fes, and Marrakesh, where you will find both grand Islamic palaces, and Parisian style art galleries in close proximity. If you want to experience a destination that is rich in culture and his

2. Travel to Morocco for the things to do and see

There are countless things to do in Morocco, from shopping to surfing and everything in between! Indeed, people of all ages will find much to love in the expansive deserts, or winding rustic streets of Morocco.

Even if you have no real plans, simply walking around the cities of Morocco, enjoying delicious local food, and soaking up the grand and varied architecture can be very rewarding. We particularly recommend the iconic Fes medina (old-city), a UNESCO World Heritage site. Exploring the medina’s winding and narrow streets, seeing the many historic buildings and hearing the traders calling out for customers and selling their wares, is something to experience. Here you can experience the past and present of Morocco at once. So whatever you are interested in, you will find lots to enjoy.

3. Travel to Morocco for the landscapes

If you think of Morocco, you might imagine large expanses of empty desert, or large dusty towns. While this is accurate for some places in Morocco, the country as a whole is wonderfully diverse. If you explore the country by vehicle, the long distances and long drives will be punctuated by sandy beaches at Oualidia and Essaouira, large expanses of desert near Merzouga and Agafay, rustic Berber towns near Skoura, majestic cities such as Rabat, and beautiful mountain valleys of the High Atlas, possibly all in one day’s drive. Morocco is a land that will constantly surprise you.

4. Travel to Morocco for the diverse and delicious food

As mentioned earlier, the food of Morocco is representative of the countless cultures and people who have called Morocco home through time. Generally speaking, you’ll find the food to be a delicious blend of Arabic, Andalusian, and Mediterranean, with hints of sub-Saharan Africa and Central Europe (France in particular). As Morocco produces a large amount of fruit and vegetables, the cuisine is wonderful for vegetarians, indeed, rich and flavorful salads are a staple of the Moroccan diet.

Visa in Morocco

Morocco does not have a Visa On Arrival available. All visas for Morocco have to be obtained before you travel unless you are exempt from visa requirements. Only visa-exempt nationals are eligible to travel without priorly obtaining the Morocco visa.

The best time to visit Morocco

The best time to visit Morocco is during spring (mid-March to May) or fall (September to October). The weather is warm but pleasant, unlike the cold temperatures and snow of winter, or the scorching heat of summer.

The coastal regions can be visited year-round. In the winter they are pleasantly mild, while in the summer they bask in temperatures hovering around the high 20°Cs.

The High Atlas Mountains can also be visited all year round, although it does get cold in winter. The summer may still be a bit hot to embark on any long-distance hikes, but if the heat doesn’t bother you then conditions are fine any time between April and October. Outside these months, there is snow on the peaks, which makes hiking more dangerous, but creates some spectacular panoramas.

Language in Morocco

There are a number of languages of Morocco. The two official languages are Standard Arabic and Standard Moroccan Berber. Moroccan Arabic (known as Darija) is the spoken native vernacular. The languages of prestige in Morocco are Arabic in its Classical and Modern Standard Forms and sometimes French, the latter of which serves as a second language for approximately 33% of Moroccans

Currency in Morocco

The Moroccan dirham (MAD) is the official monetary currency of Morocco. One Moroccan dirham is subdivided into 100 centimes (or cents). The Moroccan dirham comes in both coin and banknote forms. The banknotes have denominations of 20, 50, 100, and 200 dirhams.

Exchanging money in Morocco

You can exchange your money at the airport when you arrive, but you're more likely to get a better rate in town, either at hotels or the Bureau de Change. Remember to keep your receipt, in case you have some dirhams left at the end of your Morocco trip.

Other Items/Electricity

Camera and batteries. Camcorder. Mobile phone. Chargers of your cell phone, digital camera, etc. The electricity used in Morocco is 220V. Washrooms in many middle and high-class hotels are equipped with transformer plugs for electric shavers and hair dryers. For safety purposes, preparing an adapter is a much better idea.

What to pack and what to wear for a trip to Morocco

• Comfortable shoes: It’s really tempting to wear open-toed shoes in Morocca

• Hand Sanitizer: Hand sanitizer is useful for general sanitizing, especially if a bathroom isn’t handy or it doesn’t have soap.

• Toilet paper: A lot of public toilets in Morocco don’t have toilet paper, so prepare that or bring it from the hotel.

• Filtered water bottle: Refill your water bottle in the food safety section.

• Travel insurance: Yes, you need travel insurance.

• Scarf: Having a large scarf on hand is helpful for impromptu mosque visits or to protect your skin when the sun is feeling just a little too strong. 

Staying hydrated and drinking water in Morocco

Be sure to stay extra hydrated while you’re in Morocco.

Any of travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and Conditions. Please make sure that you read carefully before making any payment. 

Reservation 

Online Reservations 

Step 1. Visit UTOvacation website at www.utovacation.com, register or login to your account.

Step 2. Choose your desired departure date and departure city.

Step 3. Enter the travellers’ information according to the passport. Please identify and provide the contact information for the main traveller. All communication from UTOvacation will be sent to the main traveller only.  

Step 4. Make a deposit to complete the reservation. A non-refundable, non-transferable deposit of $600/person is required to secure the space. A full payment is required when the booking is created within the final payment period (within 150 days before the departure date).

Step 5.  Booking is confirmed.

By booking your tour online with UTOvacation.com you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy.  You also confirm and agree that you understand that the deposit is non-refundable. 

Offline Reservations 

Step 1. Complete the reservation. 

Call 1-855-526-1286 to request Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger's responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future. Email/Fax your current and valid Passport Copy with the Booking Form together to [email protected]/416-251-7778  

Step 2. Finalize the booking. 

Make the deposit. A Non-refundable, non-transferable deposit is required to secure the space. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product. 

Step 3. Booking is confirmed. 

Balance payment of any regular products or services is due 150 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference.  

By booking your tour offline with UTOvacation.com, you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy.  You also confirm and agree that you understand that the deposit is non-refundable. 

Final Payment  

Balance payment of any regular products or services is due 150 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.  

Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.

Full or final payment is due 150 days before tour departure date. Travel documents including but not limited to valid Passport (or copy), Risk assumption waiver form with signature shall be collected as well by this date. Any failure to do so might result in trip cancelation, price increase, inflation surcharge or forfeiting your existing fund in your account.

Final Trip Confirmation

A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact traveller approximately one month before departure. 

Trip Cancellation and Eligible Refunds 

Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section. 
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god.
All passenger cancellation or change requests must be confirmed in written form by email or fax including your reservation number, full name and date of travel, cancellations will only be accepted in writing. 
Any cancellation of the issued flight tickets before departure (all the segments are unused) would incur a penalty of a minium of USD 350.00 per ticket or the surface price of the ticket subject to the rules and regulations of airline company. A adminitration fee also applies. No refund will be available once travel has begun. 
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure. 
All reservations, except where specified:

No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer). 
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation. 
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority's order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By this signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time. 
No refunds will be offered for Travel notices except for complete travel bans (Canada Travel Advisory Level 4) (USA Travel Advisory Level 4) which have occurred after the date of booking. Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered.  Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger 
For whatever reasons if the refund occurs according to our terms and conditions, such as acts of God, force majeure, natural disasters, fire, weather, political riots, strikes, wars, quarantine, global pandemics/regional epidemics, government travel bans or a lack of enough trip participants i.e., minimum 10 pax for a regular tour to be commenced, the pre-paid amount will be returned in the form of the original payment to the payer. 
Please note, any refunded amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered. 
All reschedule tours are consider non-refundable; regular cancellation policy does not apply.

All upgrade packages are non-refundable including gold/silver flight package, hotel, cruise cabin, meal package and etc.

Travel Visa  
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:

• Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
• Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here  
• Visa Application Form (Complete with signature and date)

*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee 

Shopping During your Tour 

Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour.

Price Adjustments 

After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada's goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)

Tour Adjustments 

UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary. 
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification. 
UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed). 
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities. 

Tour Credits

UTOvacation on some occasions may issue Travel Credits as either a reward or because of trip suspension. 
Travel Credits may be used on any UTOvacation product except for Travel Visas, First Class flight fare upgrades or Sponsored products.

• Travel Credits are not redeemable for cash
• Travel Credits will expire 18 months from original departure date
• Travel Credits may be used for more than one tour or destination

Travel Seat Arrangements 

Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins. 
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details. 

Reservation Adjustments 

Changes to an existing reservation by the passenger for whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable. 
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy. 
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers. 
There are no refunds for unused services. 

Optional Tours

There is no need to pay deposit for any of the optional programs and extensions. Please note there is a possibility that the seats are all gone once you wish to attend such activity onsite or price might change due to the inflation, so we ask you to sign up early. For any early bird or discounted rate for the side trips special promotion, a non-refundable deposit or full fare might be required as per the terms and conditions. 

Travel Insurance 
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.  

Flight upgrade
Once we are done issuing your flight tickets, our ticketing department will send you an email to confirm the details in time. UTOvacation shall take no responsibilities if airlines change schedules or change routings afterwards and no refunds shall be commenced because of such alterations.  

Baggage 

Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website. 
Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.

Gratuities

Gratuities for tour director/local guide or driver are not included in the package price and if you are happy with their outstanding services, we recommend a tipping guideline: $15 per person per day for the guide and $ 5 per person per day for the driver. If you find the service is exceptional, feel free to tip additionally. Please keep in mind that the amount of appreciation is always at your discretion and we thank you for your generosity and kindness. Should you wish to settle your tipping money before the trip by using credit card, you may do so in your account.

Tour Fare Includes 

Please refer to your tour itinerary for the most updated information 

Tour Fare Excludes

• Visa Application Fee
• Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc
• Optional Tours
• Gratuities for tour guides and drivers are not included.
• Single supplement
  
• Any items not listed in the itinerary
• Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority's order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of travel agents and incurred due to the tourist action violating the law.
• In the event of an “Act of God” and or Force Majeure, UTOvacation is not liable and reserves the right to remedy the situation as it sees fit.

Vaccinations

- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination. 

- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).

- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.

- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.

Additional Notes

The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise. 
All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.   
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children must carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned. 
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests. 
For children under 18 who will be occupying a bed, there will be an additional $100 supplement per child. Please note, this is only applicable China discounted tours or any trip that includes China discounter tours.

Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, If less than 10, there will be a FIT surcharge of up to 50% extra on top of the price per person. UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.

Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.

Remarks: 
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected]on.com for assistance.

Special Notes for Middle Eastern packages：
Please be advised that traveling in the Middle East requires open-mind and willingness to respect the local culture, religion and tradition. 
1.It is highly recommended that women wear tops covering shoulders and skirts falling below the knee in public. Knee-length shorts are allowed for men. It is customary for women to cover their shoulders and hair and men to have shirts and long pants when visiting a mosque or temple. More conservative dress is expected during the Ramadan or Jewish holiday period.
2.Non-Muslims above the age of 21 are only allowed to consume alcohol in licensed hotels, clubs and restaurants, never in public open areas.
3.Taking photographs of individuals, especially females, needs a permission first. Do not take any pictures with military facilities, borders and airports.
4.Horse carts and camel rides at tourist sites are mostly not included in the entrance fees. We suggest that you negotiate ride fare and tips with the merchant beforehand in order to avoid any unexpected situation at the end of the ride. Keep the exact change in local currency handy.
5.Ramadan is the holy month for the Islamic world and all Muslims have to fast from dawn to dusk without eating, drinking or smoking. Alcohol is available in licensed bars and restaurants after sunset for non-Muslims. Tourist hotels usually keep one restaurant open during the day catering to resident guests. Also during Ramadan month, live performance, certain music and dancing are prohibited. Shops are open after sunset.
6.Most hotels and restaurants provide kosher foods with no pork or shellfish in Israel. 
7.Shabbat is the Jewish holy-day and day of rest of the week. It starts on every Friday after sunset and ends on Saturday evening. Offices, public transportation (except for taxi), private businesses are closed (i.e., stores and restaurants) and reopen after the Shabbat.

UTO Worry-Free Plan:

(Reg $299-699pp)

Risk Free Deposit: 

1.  By making a deposit of $600pp in a timely manner, you will secure a vacation spot and avoid any future package/service price increase. Within the first 30 days after you put down the deposit, you may cancel at any time without a question asked and receive a full refund in the form of your payment. 

2.  After 30 days of your deposit payment, you may still cancel your trip for any reason up to 150 days prior to your departure date and your deposit(non-refundable) will be converted to UTO future travel credit in full amount for 24 months. (If you cancel within 150 days before tour departure date, your deposit will be lost plus penalty as per terms and conditions)

Flexible Name/Tour Change:

1. No administration fee is charged for name change/tour change/minor correction up to 150 days prior to your departure date (except for any additional cost/surcharge already occurred, if any, imposed by any third party. i.e., airline, cruise line)

2. There is an administration fee of $100pp for any name change/tour change plus any additional cost/surcharge already occurred, if any, imposed by any third party. i.e., airline, cruise line, hotel, ground operator if you wish to make such change within 150 days before the tour starts.

Preferential Force Majeure Solution:

If there are any force majeure events happening beyond the control of UTOvacation (Global pandemics, natural disasters, acts of terrorism, wars, strikes or travel restrictions etc.), your payment less any expenses already occurred will be converted to UTO future travel credit for 24 months.

 Extra Care:

1. If full payment is not received on the due date as per terms and conditions on our end, we will offer guests an extra 24 hours’ period before cancelling the reservation and imposing any penalties after the deadline time.

2. Supporting document for visa application is provided for free of charge.

Remarks:
1.UTO Worry-Free Plan is complimentary for new bookings only and cannot be combined with any other similar promotions. The existing reservations are not applicable for the plan.
2. Only itinerates with such  are applicable for UTO Worry-Free Plan.
3. By purchasing UTO Worry-Free Plan, you understand that this program is non-refundable and non-transferable. Payments made by the customer will first be applied to UTO Worry-Free Plan and then to the remainder of the tour package.

UTOvacation strongly recommends that you purchase travel insurance for any future travel plans. 

We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance. 

For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.

Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly. 

American Travel Insurance (click for more details)

Canadian Travel Insurance (click for more details)